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The Ten Principles worksheets

    What's included

    • Structured worksheets that guide you through applying the ten principles
    • A scratchpad to capture ideas as you go

    Download the worksheets

    No registration required — just these three survey questions:

    1. What best describes you? *
    2. How did you hear about The Ten Principles Behind Great Customer Experiences? *
    3. Have you read the book? *