I’m the author of The Grid and The Ten Principles Behind Great Customer Experiences, the CEO of Methodical, and a popular keynote speaker.
My first book, The Ten Principles Behind Great Customer Experiences, won the CMI’s Management Book of the Year, becoming the only book on its topic to win a major award. Since then I’ve been cited by the world’s top research firms and given keynote addresses at every kind of organization imaginable.
I’m the co-founder and CEO of Methodical, a boutique customer experience and strategy consultancy. We do great work for discerning clients who appreciate our deep expertise and lack of big agency bullshit. I am also a Senior Visiting Fellow at Cass Business School, London.
My second book The Grid, introduced a simple yet powerful model that shows all the factors behind business success on a single page. It was shortlisted for 2019’s Management Book of the Year.
The Ten Principles Behind Great Customer Experiences
I’ve been invited to speak at events for Microsoft, Salesforce, American Express, the FBI, Paychex, Google Campus, Pelican Products, CCI, Ogilvy, The Beverly Hills Hotel, Publicis, Syzygy Group, Sanlam, Contagious, O2, HSBC, Experian, The Institute of Directors, KwikFit, Gartner, Dun & Bradstreet and Genesys, among others.
Audiences enjoy my down-to-earth style and sense of humor, and find the practical, actionable advice refreshing. Every presentation is tailored to the client and audience.
To book me for your event please email email@example.com.